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SHIPPING POLICY

Processing and Shipping Information

All orders purchased, ship from our warehouse in Toronto, Ontario, Canada. Online orders are usually processed the same or following day, depending on the time received, but may require up to 3 business days for processing. We do not process shipments on weekends or on Canadian statutory holidays.

There are times when an order may require additional processing time due to the size of the order or volume of orders being processed. We understand there may be an urgency to receive your product and it is our intention to have your MEDISTIK product delivered to you as quickly as possible. We will do our best to notify you of any delays.

International Shipping Information and Policies

Natureteq Inc. does ship product to addresses outside of Canada through Canada Post, or the service provider selected at checkout. We do not charge duties or any other taxes on International orders and the customer is responsible to settle any importing fees and/or taxes through appropriate channels.

Expected Delivery Timeline:

Please note the following timelines are in addition to order processing times as described above.

The following timelines are provided by CANADA POST as shown on their website at the time of posting. Times based on delivery to major urban centres.

• LOCAL: Priority = next day / Xpresspost = next day / Expedited Parcel = 1 day

• REGIONAL: Priority = next day / Xpresspost = next day / Expedited Parcel = 1 day and up to 3 days

• NATIONAL: Priority = next day / Xpresspost = 2 days / Expedited Parcel = 2 days and up to 7 days

For Priority and Express Shipping methods all parcels that are over $100 will have an Adult Signature Requirement. Canada Post will not release this parcel to the customer unless someone is available to sign for it.

 

Lost, Damaged or Missing Products in The Parcel

It can happen that the parcel gets lost or damaged during shipping. While we can not guarantee this will not happen, we will make our best efforts to locate your parcel and/or provide a replacement for your order at no cost to you.

Special Requests and Outstanding Circumstances

If you require special attention to your shipment or have a request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, please contact our Customer Service Department during regular business hours (9:00 am – 5:00 pm Monday to Friday EST/EDT,) at +1-877-469-4006. For less urgent requests, you can contact us through our website contact form. Additional charges may be required depending on the nature of your request.

Contact Us

If you a question about our shipping policies or about your order, please use our website contact form to reach our customer service department. Alternatively, you can reach us by telephone at toll free: +1-877-469-4006.

Customer Service Hours of Operation: 
Monday - Friday 9:00 am – 5:00 pm EST/EDT